 Our
Report Card
2005 2006 Performance Indicators for Community Integration
Community-based activities provide opportunites for persons to participate in activities they like, meet new peole, and assume meaningful roles. Click here to see what performance indicators we are tracking in this critical area of service.
2006 Consumer Survey
Four hundred and ninety-seven (497) surveys were returned from individuals and those representing them! The individuals surveyed were those receiving supports coordination services from STEP. We received an overall satisfaction rate of 98% but more important were the comments. Recommendations and conclusions are included. Click here for the complete report.
2005 External Stakeholder Survey
Fifty-three (53) respondents, representing a wide range of relationships with STEP, replied to our first ever electronic survey via SurveyMonkey.com. See how others have rated us and the challenges we face as a result. Click here for all of the details on a document which will be referenced by us as we plan for the future. We appreciate the time all of our respondents took to reply!
2005 Employee Survey Report
Many recommendations were made by staff to address what they perceive as organizational shortfalls. Hopefully this will open dialogue for more mutual respect and support. As a result of completing this survey, there has been a benefit both for staff and for the organization. It is important that staff have multiple opportunities to provide feedback, and this has been one. It is also important that the organization be able to view itself from the employees' perspective. Read the full report here.
Value Options 2005 Audit Report
STEP was audited by the Value Options, Detroit Service Center, Quality Management Department on April 26 and 27, 2005. Measured against established administrative and medical record standards, STEP scored 100% on the administrative audit and nearly 100% on the medical records audit. Results are compared to the 2003 and 2004 audit which prompted the comment... "Congratulations on the improvement." See the complete 19 page report here.
2004 2005 Quality Assurance Report
This summary report includes an annual performance analysis and improvement plan covering eleven ambitious goals to improve our program's performance. Review the complete report here.
2005 2006 Community Employment Report
The good news is a 51% decrease in the number of employment endings from last year. The not so good news is a 39% decrease in the number of job placements, primarily due to our area's depressed job market. Click here if you wish to review the report which includes comprehensive and complete results.
2004 2005 Performance Indicators Report
Click here to to review a summary of our measured results in Organizational Employment, Community Integration, Community Service Coordination, Empoyment Services Coordination, Community Employment Services, as well as the overall summary and recommendations.
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